Successful completion of this course will enable participants to

• describe the components of CMMI-DEV models and their relationships
• discuss the process areas
• describe the model content

This four-day Course on The eSourcing Capability Model for Service Providers course introduces participants to the concepts, terminology, and structure of the Model and the interrelationships of the Model components. Participants will gain an understanding of the value of the Model for service providers and clients, identify major characteristics of service providers at different capability levels, gain an introductory understanding of how the Capability Determination Process is carried out, and be given ideas for introducing eSCM-SP in their organizations. Participants who have successfully completed the course will receive a certificate of completion.

• Senior managers responsible for providing IT-enabled outsourcing services
• Service providers who are interested in quality improvement or planning improvement programs
• Clients seeking risk mitigation and consistent criteria for selection of providers
• Service providers who will be participating in an eSCM-SP capability determination or self-appraisal
• Quality consultants and evaluators who want to learn about a new quality model
• Quality consultants who want to become authorized as part of an eSCM-SP Capability Determination Team

There are eight overall learning objectives for this course:

• Be able to define IT-enabled sourcing and the reasons for success or failure
• Be able to describe the value of the Model to service providers and clients
• Understand the structure of the eSCM-SP and the interrelationship of its components.
• Become familiar with Capability Areas and Practices.
• Understand the key concepts and themes expressed in the Capability Levels.
• Understand how the Model can be used by service providers, clients, and quality consultants.
• Gain a high level understanding of the Capability Determination Process.
• Develop an initial concept of how to introduce the eSCM-SP into your organization.

This three-day course introduces those who are involved in improving workforce management practices or managing technical professionals to the People Capability Maturity Model (People CMM), Version 2.0, its fundamental concepts, and the value it can bring to organizations using it. The People CMM is a framework that organizations can use to attract, motivate, and retain talented technical staff. The practices in the model help an organization be an employer of choice and ensure that the staff has the competencies and capabilities to achieve an organization's current and future business objectives.

The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to understand the practices described in the People CMM Version 2 Framework and how these practices can be used to improve the workforce management capabilities of their organization. Participants will also be able to describe an organization's ability to develop and evolve its workforce at each maturity level.

• executives, managers, human resources staff and professionals who are involved in improving workforce management practices or managing technical professionals
• those involved with human capital management or planning
• engineering process group (e.g., EPG, SEPG) members
• potential sponsors of process improvement activities
• those who want to qualify for SCAMPI with People CMM Team Training or SCAMPI with People CMM Lead Appraiser Training
• those who aspire to be managers of technical professionals

This course will help participants to

• understand how each process area is designed
• understand the structure of the People CMM and the value of the People CMM Framework
• understand how to apply the People CMM Framework in different types of organizations
• evaluate whether an organization's existing workforce practices accomplish the goals of each process area
• understand how managers and organizations behave at each of the five maturity levels in the model
• understand how an organization can use the People CMM Framework to collaboratively evolve its workforce practices

The ITIL Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework.

The course is based on principles described in ITIL's Service Support and Service Delivery books. The course prepares participants for the examination leading to the Foundation Certificate In IT Service Management.

• Senior managers responsible for providing IT-enabled outsourcing services
• Service providers who are interested in quality improvement or planning improvement programs
• Clients seeking risk mitigation and consistent criteria for selection of providers
• Quality consultants and evaluators who want to learn about a new quality model

This course will help participants to

• Get introduced to IT Service Management Processes.
• Get introduced to IT Service Support Processes
• Get introduced to IT Service Delivery Processe